FAQs
You can contact us directly via this website or give us a call on 0113 217 3711. Alternatively, you can email us on info@yorkshirevanman.co.uk or get in touch via text message or WhatsApp on 07849 026842.
Yes, we are fully insured for up to £20,000 for the value of your goods. We also have public liability cover of up to £5 million and employer’s insurance up to £10 million.
No – we started out that way, but we have expanded into a company with six fully trained removal and courier experts!
We are based in north Leeds, but we can transport your goods worldwide.
We are fully licensed and insured to run your removal in the UK and into the European Union.
We work with other removal partners, so we can also assist in moving your belongings worldwide into non EU countries.
We do work weekends (the more notice you can provide for weekend work, the better).
We use Luton size vans, which typically carry loads of up to 20 cubic metres – enough to cover a standard two-bedroom house move, or six pallets’ worth of goods.
We make sure that we block out enough time for any job we are booked in on.
Yes! We supply all packaging material for your move.
We will happily dismantle most items of furniture, and our staff are trained to do so. There are some more specialist items that we might not be able to dismantle, so it is worth getting in touch with us to check if you’re unsure.
Our vans have two passenger seats and you can travel with us free of charge.
In most circumstances you will have exclusive use of the van. If other items were present, we would ensure they do not impact your move.
That’s our job! You pay us to do the lifting and shifting, and while we welcome any help that you might offer, we suggest leaving the trickier items to us.
On jobs where we have dismantled furniture, we are happy to reassemble it.
No – driving is what we do, so if you’ve got a challenge for us please bring it on!
Yes, we move all sorts of heavy and bulky items – we even move upright pianos! Just get in touch and ask us if you’ve got an unusual item you’d like us to move.
In the unlikely event of anything going missing or being damaged, we are insured to cover repair, replacement or reimbursement.
It’s advisable where possible. If there are decisions to be made about where items are placed after your move, we recommend that you are present.
Usually upon the completion of the work. Sometimes we require a bank transfer to secure the booking, but we will let you know if so.
Yes! We have helped lots of students move house at the same time, and we love being able to save you money this way. Feel free to contact us and book together.
Sure! Your help saves time and money. We just ask that you help us make sure items are not left outside in the rain or leaning against the van.
It’s very possible! We are sometimes even available for same-day bookings. Just give us a call, and if we can’t do the job we’ll recommend an alternative.
Please try to contact whoever is in charge of parking at your property and, if possible, make arrangements for your moving day. We will always need to park close to your property when carrying out a job.
We always try to be as up-front as possible. The price we quote, based on the information you provide, will be what you pay. If the job differs from the information on which we quote, this will affect the final cost.
If you need to cancel, please let us know at least 48 hours prior to your booking date. There should be no extra charges unless your booking is for a premium date, in which case we will alert you to any possible charges at the time of your booking. If you wish to move the date of your booking forward, we require at least seven days’ notice.
No, deposits are not refundable.
We recommend parking a vehicle in the space where you would like us to put our van, and leave wheelie bins on either side.
It is the customer’s responsibility to ensure any parking charges are covered.
Yes, we can drive in, but an additional Clean Air Zone charge will need to be covered by the customer.
Yes, we strive to keep our vehicles fully serviced and clean inside and out.
We would either deploy one of our other vehicles or hire an alternative. Once committed to a booking, we will never let our customers down!
Once we have confirmed a booking verbally or in writing, you can guarantee we will fulfill the requirements of the job. We are not the kind of business that would abandon a customer for a better paid job elsewhere – our booked customers always come first.
Yes you can, but make sure you have received confirmation from us that your booking is cancelled. A phone call on 0113 217 3711 is the best way to cancel your booking.
No, we are not insured to transport pets.
Yes we can, but only if they are fully disconnected beforehand.
We advise that this is done prior to us arriving, but should you not manage to disconnect it we will always assist. There can be problems un-plumbing pipes, and we can’t offer insurance should there be any issues arising from this. Furthermore, please be aware that your washing machine may damage the floor when it is pulled out, so additional protection for your floor may be required.
Unfortunately, due to health and safety regulations, we have to keep our shoes on (just in case something was to fall on our feet). We will take care to be as clean and tidy as possible.
Unfortunately, due to the high-risk nature of removals, we are unable to contribute towards redecorating. We take great care not to cause any damage, but when moving heavy, cumbersome items in tights spaces it can be very hard to avoid scuffs.
